FAQ

Account Preferences

General Account Info

How do I set my companies time zone?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the field "Time Zone" and set it to your preferred setting.
4. Save the form.

NOTE: Any changes to the General Account Info form will require a re-login in order for the changes to be put into effect.

How do I find out my companies dedicated URL?

1. Login as a manager
2. Proceed to "Preferences -> General Account Info"
3. Look for the field "Dedicated URL" - here you will find the URL that has been assigned to your account.

How do I set my Companies Contact address?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the fields located under, "Contact Information".
4. Input your Address, City, State and Zip.
5. Save the form.

How do I specify which e-mails should receive the payroll export files?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the fields located under, "Payroll Export E-mails".
4. You should have five fields available for emails of your choice. Click into the next empty field and input the email in question.
5. Save the form.

How do I upload my company logo to be seen on my account?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the fields located under, "Branding".
4. Look for the "Logo" field.
5. Click the "Browse/Choose File" button.
6. Look for your logo that has been saved to your system
   1. NOTE: In order to ensure the logo doesn't cause issues with the layout of the application, please make sure your logo is less then 200 pixels high.
7. Save the form.

How can my managers receive e-mail notifications when day off requests are made?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the fields located under, "Misc. Settings".
4. Verify the checkbox, "Notify managers when day off requests are made." is checked.

NOTE: In order for notifications to work, your managers must have a valid e-mail address associated with their account.

How do I post my schedules automatically?

1. Login as a manager.
2. Proceed to "Preferences -> General Account Info".
3. Look for the fields located under, "Misc. Settings".
4. Verify the checkbox, "Automatically post schedules." is checked.

Time Tracking Settings

How do I flag employees who have worked more then "X" number of hours?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Set the number of hours that should be flagged if worked over in the "Flag Time Entries Over" field.

What's the best way to set-up my account if I need to track time towards Jobs or Projects?

Follow these steps in order to make job tracking very quick and easy. NOTE: By following these settings exactly, your account will not calculate overtime related hours. If you still require overtime related hours to be calculated, skip step #4.

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Set the field labeled, "Time Tracking Type" to "Job-Based Time Tracking". This settings is useful in situations where you are tracking time towards Jobs or projects. This is commonly used when overtime tracking is not required. Other situations might include tracking time for contractors or off-site agents.
5. Set the field labeled, "Default Time Entry View" to "Total Hours Worked". You still have the option to input a start and end time when inputing time entries. This just makes the default view easier for inputting a total time.
6. Proceed to "Preferences -> Jobs".
7. Input your jobs or projects.
   1. When inputing your jobs or projects, ensure you also assign which employees are allowed to work with jobs.
8. Proceed to "Preferences -> Personnel/Employees".
9. Identify which employees will be tracking time towards jobs and click on their name.
10. Under the section titled, "Time Tracking Settings", check the following settings:
    1. Activate Time Tracking features.
    2. Allow user to track time remotely.
    3. Allow user to create time entries manually.
    4. Require user to select a Job when tracking time.

Where do I specify the default number of hours my salaried personnel work?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Under the field labeled, "Salaried EE Default Hours", set the number of default hours.

How do I restrict managers from inputing "X" number of hours when creating time entries?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Under the field labeled, "Restrict Time Entries Over" to the number of hours you want to restrict.

How do I notify my employees if they forgot to track time?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Set the field labeled, "Daily Personnel Alerts Check" to the setting applicable to your needs.

NOTE: For this setting to work, your employees must have a valid e-mail address associated with their account.

Where do I find the setting that requires my employees to approve their time entries?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Verify the checkbox labeled, "Require time entries to be approved by personnel." is checked.

NOTE: If checked, the system will not allow a payroll export to occur unless all time entries have been approved by your employees.

How do I ensure a reason is given if a time entry is modified?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Verify the checkbox labeled, "Require reason if time entries are modified" is checked.

How do I hide the "Break" button on the web clock?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Verify the checkbox labeled, "Disable break tracking from web-clock" is checked.

How do I allow my employees to leave a note on the web-clock?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Verify the checkbox labeled, "Activate Note field on Web Clock" is checked."

How do I activate GPS tracking for employees accessing the Web Clock on their mobile device?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "General TimeTracker Settings".
4. Verify the checkbox labeled, "Activate GPS Tracking on mobile devices" is checked.

How do I record breaks automatically for my employees?

NOTE: If using this feature, please ensure your employees are actually taking breaks. Most high profile lawsuits related to Wage and Hour issues are focused around employers automatically deducting break time even when the breaks are not being taken.

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "Auto-Break Settings".
4. Verify the checkbox labeled, "Activate Auto-Breaks" has been checked. Once checked, you will be able to set up to 5 different auto-break rules.
   1. Specify the number of mins to deduct after "X" number of hours have been worked.
   2. Specify how many breaks should be taken based on the hours worked.
5. Save the form
6. Proceed to "Preferences -> Personnel/Employees".
7. Identify the name of the employee who should have auto-breaks applied to their time entries.
8. Click on the name of the employee.
9. Look under the "Time Tracking Settings" area for the checkbox labeled, "Automatically deduct breaks". Verify the box is checked.
10. If you have multiple auto-break rules that have been set-up (see step #4 above), you can specify which rule your employee should fall under by following the steps below:
    1. After checking the box under step #9, click the "associations" button located for the employee in question.
    2. On the employees associations listing page, click the "edit association" button for the department the alternate auto-break rule should be applied.
    3. On the input form, look for the field labeled, "Auto-Break Rule".
    4. Select the alternate rule and save the form.

NOTE: If you do not see the "Auto-Break Rule" box, make sure any setting changes are applied by logging out and then back into your account.

I've changed or created new Auto-Break rules. How do I apply them to my past time entries?

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the fields located under, "Auto-Break Settings".
4. At the bottom of the Auto-Break rule input area, look for the button labeled, "Apply Auto-Breaks Now". Click the button.
5. After clicking the button, you should see a pop-up window asking how many days back worth of time entries should the system apply your auto-breaks rules too.
6. After specifying the number of days, click the "Yes - APply Auto-Breaks Now" button.

NOTE: All completed time entries (entries that contain both in and out punchs) that have not been finalized or haven't already been checked for auto-breaks, will be processed based on your previously defined auto-break rules.

How do I prevent time entries from being made at unauthorized locations/computers?

You have two methods for preventing time entries from being created from unauthorized computers. One uses IP based security, the other authorizes computers by placing a permanent cookie on their browser. Depending on your network settings and locations of your computers will determine which is the appropriate setting for you. If necessary, you may use both types.

IP Address Based Security

IP Address based security is most useful when your network has been assigned a static IP address and you may not have direct or immediate access to all authorized time tracking terminals.

NOTE: TimeMD requires an external IP address is saved using the method below. Internal IP addresses are not transmitted to TimeMD and therefore unusable. In order to determine the difference between an internal and external IP address, proceed to http://www.whatismyip.com. The IP address listed on this page is your external IP address.

1. Login as a manager.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the section titled, "IP Address Based Security" under the section, "Web Clock Authorization Settings".
4. Enter the external IP address in the first empty available box. If you require more then the number of empty boxes listed, each time you save the form, you will be shown two additional empty fields.
5. If you have a range of External IP addresses that need to be authorized, you may use wild cards to specify a range of IP addresses. Using the character "*" for the last set of numbers will authorize the entire range of addresses. For example, if you need to authorize: 67.161.218.100 as well as 67.161.218.101 and 67.161.218.102, you can enter 67.161.218.* and the system will authorize any IP's that have the same first three sets of numbers.
6. Once your authorized IP addresses have been entered, save the form.

Cookie Based Security

This method is most useful if you have direct access to each authorized computer or if your IP addresses changes on a frequent basis. NOTE: If this method is used and if the user updates or uses a different browser, you will need to re-authenticate the computer in question.

1. Login as a manager on the computer you wish to authorize for access to the Web Clock.
2. Proceed to "Preferences ->Time Tracking Settings".
3. Look for the section titled, "Browser Cookie Based Security" under the section, "Web Clock Authorization Settings".
4. Look for the button titled, "Authorize Terminal". Click the button.
5. Log out by clicking the "Logout" link found at the very top of the page to ensure no unauthorized changes are made to the account.

Tracking Time

How do I clock in or out?

In order to clock in or out from our Web Clock, you must have an active TimeMD user account.

1. Proceed to TimeMD's general login page, TimeMD's front page, or your company's dedicated login page. The following URL's are available for login:
   General Login Page: http://app.timemd.com
   TimeMD.com Front Page: http://www.timemd.com
   Company Dedicated Login Page: http://yourcompanyname.timemd.com
2. 

   The Web Clock
   Enter your Username and Password. If you've forgotten your login information, use our login retrieval tool: https://app.timemd.com/login/password.php
3. Upon a successful login, you will be taken to your dashboard. You should see the Web Clock towards the top of the page.
4. All punches must be tied to a department. If you have more then one department associated to your account, you must select the it from the list of available departments.
5. If your account administrator has set up Jobs, you will see a drop down list of jobs that you must select from.
6. Click the "Clock In" button if you are clocking in or "Clock Out" if you are clocking out.
7. You will be taken to a confirmation page. If you do nothing, the system will automatically log you out.

How do I change departments or jobs during a shift?

Switching between departments or changing jobs in mid shift is something most employees are required to do. Here's how to change departments or jobs in the middle of a shift:

1. Log into your TimeMD account. See "How do I clock in or out?"
2. Select the desired department or job from the list of available options.
3. Click the "Clock Out" button.

How do I log out automatically?

Auto Logout is set by default and automatically logs out users after they clock in or out. If the box is checked, users will be logged out once they click the clock in or out button.

How do I add notes to a time punch?

Adding notes is an easy way to keep a record of what you might have done during your shift. Remember that your manager/supervisor will be able to see whatever notes you've entered.

1. Log into your TimeMD account. See "How do I clock in or out?"
2. Click in the note box found just under the Web Clock.
3. Save the form.

How do I approve Employee's Time Records

You have two main options when it comes to approving your employee's time records. Both of these options require a manager account.

Option 1: From the View All Entries Page

First you may do so from "TimeTracker -> View All Entries". Find the time entries in question and click the "edit" button found with each entry. On the input screen find the checkbox labeled, "Manager Approve Time?" and check the box. Submit the form and the approval is complete.

From the "View All Entries" screen you may also mass approve time entries by checking the box for each entry you wish to approve found on the far left hand side. Once all the time entries you wish to approve have been checked, select the action, "Approve Times" found at the bottom of the page and click the "Process Request" button.

Option 2: From the Payroll Export Area

Your second option would be to proceed to the "Payroll -> View All Payrolls" area. This will take you to a page that lists all payrolls that have been created to date. Find the payroll in question from the list of payrolls and click the "View Payroll Data" button in order to view the hours associated with that payroll.

Click the "View Hours" button for the department you wish to approve hours for. You will find all the personnel and time entries associated with this department listed here. Once you've had a chance to review your employees time, click the "Finalize Payroll Data for this Department Only" button located at the top of the page. In order to gain access to the payroll export process, you must finalize each department.

When reviewing hours specific to a department and if you have any questions about the time entries, click on the "View Times" button located on each employee line. You can review each individual time entry for the employee. You can also click the "View Time Entry Details" button located at the top of the page in order to see all time entries at once for this department.

When the payroll information is correct, click the "Finalize Payroll Data For This Department" button. You will then be taken to a page where you can select the "View All Departments in Payroll" button and then repeat this process for each department.

How do I review employee time records?

Go to the TimeTracker drop down menu and select "View All Entries." Here you will find record of all the time entries made by your employees. By default, this page will show time entries for the current pay period with the most recent entry at the top.

To view time entries or to search for a specific group of entries, choose one of 10 custom fields or create your date search. This simple report area allows you to receive an overview of the time that the system has recorded. Any changes to a time entry and who made the change is documented. Time entries that have been edited will have a red star (*) next to the "Total" column.

If you wish to see time entries along with overtime, day's off and even holiday hours, you must create a TimeTracker Report. This can be done from the "Reports -> TimeTracker Report" link in the main navigation.

How do I edit employee time records?

There are several ways to enter edit a time entry for an employee and the process is the same regardless of where you are making the edits. All changes to a time entry are recorded in the time entry history. Make sure to hit the "submit form" button once you have finished. Remember you cannot make changes to a time entry that has been finalized in a payroll report.

You can edit time entries for your employees in the following areas:

From TimeTracker Area

Go to the TimeTracker drop down menu from the top navigation and select the "View All Entries" link. Once the page loads, look for the "Edit" button just to the right of each time entry.

From the TimeTracker Report

Once you have created a TimeTracker report there is a "Times" button to the right of each employee's summary of hours. This pop-up shows the punch detail for the time frame of the report. There is an "Edit" button to the right of each time entry.

From the Scheduler

Go to the Scheduler drop down menu and select the "Current Schedules" link. Once you find the employee and the correct date, click on the time entry information. This link will be orange if the entry has a start and end time or green if the entry only has a start time.

From the Payroll Report Area

Once the payroll report has been created there is a "Times" button to the right of each employee's summary of hours. This pop-up shows the punch detail for the time frame of the report. There is an "Edit" button to the right of each time entry.

Employee Management

When we talk "Employee Management" we're talking how to set-up the employee with the appropriate permissions and associations for accurate time tracking. NOTE: Depending on what types of permissions your manager account has been assigned will determine how many of these sections you'll have access too.

Creating/Editing an Employee

How do I create an Employee

1. Login as a manager
2. Proceed to "Preferences -> Personnel/Employees".
3. From either the sub-menu at the top of the page or by clicking the button found in the center of the page, click "Create New Personnel".
4. Fill out the required fields.
   1. First Name
   2. Last Name
   3. E-mail Address
   4. Account Status
   5. Username
   6. Password/Re-Type Password
   7. Hire Date
   8. Emp #
   9. Overtime Status
   10. Primary Department
5. Specify which permissions & settings the employee should have by checking the appropriate checkboxes.
6. Save the form by clicking the "Submit Form & Create Associations" button.

If you find you need to input a number of employees or if you wish to specify which permissions and settings should be considered "default" and have them filled out or checked by default, make sure to check the box, "Make these default entries", located just beneath the submit button prior to saving the form.

How do I edit an Employee

Managing Basic Info and Settings

1. Login as Manager
2. Proceed to "Preferences -> Personnel/Employees".
3. Identify the name of the employee from the list of employees.
4. Click the employees name to be taken to the employee input screen.
5. Make the appropriate changes and submit the form.

Managing Employee Location/Department Associations

1. Login as Manager
2. Proceed to "Preferences -> Personnel/Employees"
3. Identify the name of the employee from the list of employees.
4. Click the "associations" button found on the line showing the employees name.
5. From the Employee Associations screen, either edit an existing association or create a new one by clicking the "Create New Association" button.
   1. If creating a new association, fill out the input form with the appropriate information.
   2. If editing an existing association, make the necessary changes and submit the form. NOTE: If you change the association to a new association, all time entries that have been saved to that association could be changed. The system will invite you to decided what to do with those time entries prior to committing the change.

Managing Employee Wage History

While it is possible to keep an employees entire wage history within TimeMD, you must first check if this might create a conflict with your payroll software of choice. If there is no conflict, you may enter as many wage related line items as necessary per employee. To do so, please follow these steps:

1. Login as Manager
2. Proceed to "Preferences -> Personnel/Employees"
3. Identify the name of the employee from the list of employees.
4. Click the "wage" button found on the line showing the employes name.
5. From the Employee Wage Listings screen, either edit an existing wage entry or create a new one by clicking the "Input New Wage" button.
   1. If inputing a new wage, fill out the input form with the appropriate information.
   2. If editing an existing wage, make the necessary changes and submit the form.

Managing Employee Job Associations

1. Login as Manager
2. Proceed to "Preferences -> Personnel/Employees"
3. Identify the name of the employee from the list of employees.
4. Click the "Jobs" button found on the line showing the employees name.
5. From the Employee Job Associations screen, either edit an existing association or create a new one by clicking the "Create New Job Association" button.
   1. If creating a new job association, fill out the input form with the appropriate information.
   2. If editing an existing job association, make the necessary changes and submit the form.

Managing Skill Associations

1. Login as Manager
2. Proceed to "Preferences -> Personnel/Employees"
3. Identify the name of the employee from the list of employees.
4. Click the "skills" button found on the line showing the employees name.
5. From the Employee Skill Associations screen, either edit an existing association or create a new one by clicking the "Associate New Skill" button.
   1. If creating a new skill association, fill out the input form with the appropriate information.
   2. If editing an existing skill association, make the necessary changes and submit the form.

Locations & Departments

Locations and Departments are critical when it comes to data management within TimeMD. All time entries must be assigned to an individual as well as to a Location and Department. Please note that your account may have been set-up to call Locations and Departments something else. However for sake of this tutorial, all references will be to Locations and Departments.

Locations

How do I create a Location

To create a location, you must be signed into your TimeMD.com account as a manager. Once logged in, proceed to "Preferences -> Locations".

1. Click "Create New Location" from either the sub-menu at the top of the screen or from the button in the middle of the page.
2. Fill out the input form.
3. Save the form by clicking the "Submit Form" button.

How do I delete a Location

To delete a location, you must be signed in as a Manager.

1. Proceed to "Preferences -> Locations"
2. Identify the location in question from the list of locations.
3. Click the red "X" located at the far right of the location listing.

• Note that if time entries are assigned to the location, the system will ask you to either associate those times to a new location or to continue without re-associating them.

How do I edit a location

To edit a location, you must be signed in as a Manager.

1. Proceed to "Preferences -> Locations"
2. Identify the location in question from the list of locations.
3. Click the "edit" button located to the right of the location listing.
4. Fill out the necessary changes and save the form.

Departments

How do I create a Department

To create a department, you must be signed into your TimeMD.com account as a manager. Once logged in, proceed to "Preferences -> Departments".

How To

1. Click "Create New Department" from either the sub-menu at the top of the screen or from the button in the middle of the page.
2. Fill out the input form being sure to choose the Location the department belongs too as well as the Department name. All other fields are optional.
3. Save the form by clicking the "Submit Form" button.

How do I delete a Department

To delete a department, you must be signed in as a Manager.

1. Proceed to "Preferences -> Departments"
2. Identify the department in question from the list of departments.
3. Click the red "X" located at the far right of the department listing.

• Note that if time entries are assigned to the department, the system will ask you to either associate those times to a new department or to continue without re-associating them.

How do I edit a Department

To edit a department, you must be signed in as a Manager.

1. Proceed to "Preferences -> Departments"
2. Identify the department in question from the list of departments.
3. Click the "edit" button located to the right of the department listing.
4. Fill out the necessary changes and save the form.

Job Tracking

Job tracking is a method to track time towards a specific job. NOTE: It is not required to track time towards a job when tracking time. Only Locations and Departments are required. Job tracking should only be used if your time tracking environment requires it.

Job tracking, like Locations and Departments, can only occur if your employees have been assigned to specific jobs. In this section we'll cover how to create and edit jobs as well as assign jobs to employees.

Creating a Job

To create a job, you must be signed into your TimeMD.com account as a manager with the appropriate permissions for Job Management. Once logged in, proceed to "Preferences -> Jobs".

1. Click "Create New Job" from either the sub-menu at the top of the screen or from the button found in the middle of the page.
2. Fill out the input form.
3. Save the form by clicking the "Submit Form" button.

Deleting a Job

To delete a job, you must be signed in as a Manager.

1. Proceed to "Preferences -> Jobs"
2. Identify the job in question from the list of jobs.
3. Click the red "X" located at the far right of the job listing.

• Note that if time entries are assigned to the job, the system will ask you to either associate those times to a new job or to continue without re-associating them.

Editing a Job

To edit a job, you must be signed in as a Manager.

1. Proceed to "Preferences -> Jobs"
2. Identify the job in question from the list of jobs.
3. Click the "edit" button located to the right of the job listing.
4. Fill out the necessary changes and save the form.

Creating a Job Hierarchy

The system is capable of listing jobs in a tier structure up to 4 jobs deep. To place a job under another job as a sub-job, please follow the steps below:

1. Click the "input sub job" button for the parent job in question.
2. Fill out the input form.
3. Safe the form by clicking the "Submit Form" button.

Along with using the method above, you can also click-n-drag any job from the Job listing page and place the job under another job. Simply click the job name and while holding down your mouse-button, drag the job to where it should be in the job hierarchy. Release the mouse button when finished and the job placement will be saved.

How do I assign Jobs to an Employee

The final step for setting up Jobs involves assigning employees to those jobs so that time can be tracked towards them. WIthout completing this step, your employees will not be authorized to track time towards these jobs.

Assigning Jobs from Job Input Screen

1. Proceed to "Preferences -> Jobs"
2. Identify the job in question from the list of jobs.
3. Click the "edit" button located to the right of the job listing.
4. Proceed to the bottom of the form and look for the "Associations" boxes. In the left side box you should see a list of all your employees. If no employees have been assigned to this job then the right side box should be empty. To assign an employee to the job, click the employees name from the left box and either double-click or use the arrow key button located between the boxes.
5. Once you've assigned all the appropriate employees using the methods outlined above, save the form.

Assigning Jobs from Employee Input Screen

1. Proceed to "Preferences -> Personnel/Employees"
2. From the list of names, click the name of the employee in questions.
3. Ensure the checkbox, "Require user to select a Job when tracking time." has been checked. If it hasn't, check the box and save the form.
4. Return to your employee listing page if not already there.
5. Click the "Jobs" button found on the employee's line. It should be located directly to the right of the "wage" button.
6. From the top of the Associated Job Listing screen, click the "Create New Job Association" button.
7. Select the Job from the list of available jobs, specify whether or not this should be considered a "Primary Job" and save the form.